CBN is looking for talented and capable candidates to make our vision and mission come true. Qualified and eligible candidates are invited to apply job vacancies in Central Bank of Nigeria (CBN) to fill the following position:
Job Title: Assistant Service Centre Specialists
Job Code: NEXTCBN/LOT1ASCS
Division: Service Management Division
The Assistant Service Centre Specialist will provide adequate First level support to users of computers, peripherals, networks and office automation systems. S/he will provide effective user support services for CBN's IT resources (hardware, network, communication infrastructure with associated applications and business applications systems).
Job Responsibilities
- Provides operational service at any time that the user calls
- Receives and logs calls from users having problems or inquiring how to use specific hardware/software
- Resolves hardware/software problems of users within specified time frame
- Escalates hardware/software problems of users to appropriate level in support organisation
- Extracts accurate information from users on symptoms identified by users
- Talks to users to learn procedures followed and source of error
- Answers questions, applies knowledge of computer hardware/software and procedures
- Provide remote access/VPN support.
- Responds to ad-hoc user requests
Experience:
- Post NYSC
Qualification:
- A first degree / HND in Computer Science, Information Technology and related disciplines (Computer Engineering, Computer with Economics/ Mathematics, Management Information Systems, and Electrical/Electronics Engineering)
Added Advantage
- Membership of the following professional bodies is an added advantage: NCS, CPN, NIM, PMI, ISACA, ITSMF
- Possession of the following certifications is an added advantage: ITIL Practitioner/Manager, CoBIT – Control Objectives for Information and Related Technology; ISEB Specialist Certificate in Problem Management; ISEB Specialist Certificate in Service Desk & Incident Management
Job Title: Assistant Branch Service Centre Support Specialists
Job Code: NEXTCBN/LOT1CSS
Division: Service Management Division
The Assistant Branch Service Centre Support Specialist will provide telephone/email support to IT users for all IT related problems and requests for information and services. S/He will interface with other IT support groups to facilitate resolution of requests received from CBN personnel.
Job Responsibilities
- Provides operational service at any time that the user calls
- Receives and logs calls from users having problems or inquiring how to use specific hardware/software
- Resolves hardware/software problems of users within specified time frame
- Escalates hardware/software problems of users to appropriate level in support organisation
- Extracts accurate information from users on symptoms identified by users
- Talks to users to learn procedures followed and source of error
- Answers questions, applies knowledge of computer hardware/software and procedures
- Provide remote access/VPN support.
- Responds to ad-hoc user requests
Experience:
- Post NYSC
Qualification:
- A first degree / HND in Computer Science, Information Technology and related disciplines (Computer Engineering, Computer with Economics/ Mathematics, Management Information Systems, and Electrical/Electronics Engineering)
Added advantage
- Membership of the following professional bodies is an added advantage: NCS, CPN, NIM, PMI, ISACA, ITSMF
- Possession of the following certifications is an added advantage: ITIL Practitioner/Manager, CoBIT – Control Objectives for Information and Related Technology; ISEB Specialist Certificate in Problem Management; ISEB Specialist Certificate in Service Desk & Incident Management
Job Title: Branch Service Centre Support Specialists
Job Code: NEXTCBN/LOT1BCSS
Division: Service Management Division
The Branch Service Centre Support Specialist will provide adequate First level support to users of computers, peripherals, networks and office automation systems. S/he will also provide effective user support services for CBN's IT resources (hardware, network, communication infrastructure with associated applications and business applications systems).
Job Responsibilities
- Tracks issues and service requests via phone, e-mail, chat, etc.
- Troubleshoot the end user's issue and resolve upon first contact, when possible.
- Accurately record and document all details of the issue or service request, including categorization and priority into the IT service desk tool.
- Provide remote access/VPN support.
- Provide "how to" assistance on all internally supported devices, applications and systems.
- Escalate issues to appropriate second- and third-level subject-matter experts in accordance to service-level agreements, and follow up on incidents
- when appropriate.
- Leverage internal and external resources (knowledge bases, manuals, support sites, vendors) to answer questions and resolve issues.
- Respond to end-user inquiries regarding the status of incident/service request tickets, and perform follow-ups.
- Contribute to the creation/facilitation/maintenance of FAQdocuments, knowledge articles and user guides.
- Be an advocate for the end user to ensure he or she receives high-quality and timely service and support from the entire IT organization.
Experience:
- Minimum of 4 years relevant experience, preferably in IT service management. At least 2 years must have been spent in a supervisory role
Qualification:
- A first degree / HND in Computer Science, Information Technology and related disciplines (Computer Engineering, Computer with Economics/ Mathematics, Management Information Systems, and Electrical/Electronics Engineering)
Added advantage
- Membership of the following professional bodies is an added advantage: NCS, CPN, NIM, PMI, ISACA, ITSMF
- Possession of the following certifications is an added advantage: ITIL Practitioner/Manager, CoBIT – Control Objectives for Information and Related Technology; ISEB Specialist Certificate in Problem Management; ISEB Specialist Certificate in Service Desk & Incident Management
How to Apply
If you qualify and are interested in any of these positions, please send in your CV (as an attachment) stating the reference code of the position being applied for as the subject of the email.
Applicants who hail from the following states Bayclsa. Ebonyi. Yobe, Zamfara, Sokoto, Jigawa, Kebbi, FCT and Taraba arc also strongly encouraged to apply to fill the various positions with a view to shoring up their representation in the Bank's work force. Potential applicants from these 8 States*FCT (from graduate entry level to experienced hires) are required to fill vacancies with in the various Directorates of CBN. Applicants from these 8 States will be required to hold education aland professional qualification s from a multiplicity of disciplines including. Finance & Accountancy, Mathematics, Economics, Agricultural Economists, Human Resources, Legal, Supply Chain Management, computer Sciences, Information Technology, Electrical Engineering and all other relevant disciplines. It is further expected that applicants must possess academic qualifications ranging from a first degrees/HNDs to PHDS. Professional qualifications in the relevant disciplines will be an added advantage. Applicants are not expected to exceed the age of 35 and must be confident, self-motivated and result-oriented individuals who can ensure that all set targets for the institution are met and surpassed. Kindly apply for vacancies within the following Directorates noting clearly on your application the reference for the vacancy you are applying for:
- Economic Policy -Nextcbn/LOT2A
- Financial System sand Policy Nextcbn/LOT2B
- Operations Nextcbn/LOT2C
- Corporate Services Nextcbn/LOT2D
Applications should be submitted not later than 21 March, 2012 via email to cbnrecruitment@nexzon.com. Note also that all interested applicants must ensure that the following information is clearly staled on the top left cornet of their CVs:
- Name
- State Of Origin
- Age Sex
- Job Code
- Role
Please note that only shortlisted candidates will be contacted.
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