Saturday 11 February 2012

Business Relationship Management Division Career at CBN (Central Bank of Nigeria)

Central Bank of Nigeria is looking for talented and capable candidates to make our vision and mission come true. Qualified and eligible candidates are invited to apply job vacancies in Central Bank of Nigeria (CBN) to fill the following position:

Job Title: IT Business Partners
Job Code: NEXTCBN/LOT1BP
Division: Business Relationship Management Division

The IT Business Partner will liaise with users to direct the provision of services to meet the needs of the organization for new and enhanced services.

Job Responsibilities

Demand Management

  • Implement and maintain the demand process for new proposals with overall responsibility for steering these proposals through the early phases of approval
  • Work with the organization to clarify and refine functional requirements, and coordinate work in initial phases to translate these into functional designs.

Portfolio Prioritisation

  • Work with business unit &BRMsfor other business units to prioritise the portfolio of projects.
  • Review the demand pipeline and the progress of new projects with business sponsors

Customer Service Management

  • Provide a uniform approach to the way in which customer feedback is handled and resolved.
  • Develop and enhance relationships with business, actively managing expectations & monitoring satisfaction levels
  • Be an advocate for the end-users to ensure they receive high-quality and timely service and support from the IT organization

Experience:

  • Minimum of 8 years IT experience, at least 3 years must have been spent in a senior management position managing relationships with internal business customers

Qualification:

  • A first degree / HND in Computer Science, Information Technology and related disciplines (Computer Engineering, Computer with Economics/Mathematics, Management Information Systems, and Electrical/Electronics Engineering)
  • A post graduate degree is an added advantage

Added Advantage

  • A post graduate degree
  • Membership of the following professional bodies: NCS, CPN, NIM, PMI, ISACA, ITSMF
  • Possession of the following: CoBIT – Control Objectives for Information and Related Technology; Certified Software Business Analyst (CSBA); International Institute of Business Analysis (IIBA); Certification of competency in Business Analysis (CCBA); Certified Business Analysis Professional (CBAP); ISEB Specialist Certificate in Business Relationship Management.

Job Title: Associate IT Business Partners
Job Core: NEXTCBN/LOT1ABP
Division: Business Relationship Management Division

The Associate IT Business Partner will support the IT Business Partner to ensure the provision of existing, new and enhanced services to meet the needs of the organization.

Job Responsibilities

Demand Management

  • Implement and maintain the demand process for new proposals with overall responsibility for steering these proposals through the early phases of approval
  • Work with the organization to clarify and refine functional requirements, and coordinate work in initial phases to translate these into functional designs.

Portfolio Prioritisation

  • Work with business unit &BRMsfor other business units to prioritise the portfolio of projects.
  • Review the demand pipeline and the progress of new projects with business sponsors

Customer Service Management

  • Provide a uniform approach to the way in which customer feedback is handled and resolved.
  • Develop and enhance relationships with business, actively managing expectations & monitoring satisfaction levels
  • Be an advocate for the end-users to ensure they receive high-quality and timely service and support from the IT organization

Experience:

  • Minimum of 4 years IT experience managing relationships with internal business customers. At least 2 years must have been spent in a supervisory role

Qualification:

  • A first degree / HND in Computer Science, Information Technology and related disciplines (Computer Engineering, Computer with Economics/ Mathematics, Management Information Systems, and Electrical/Electronics Engineering)
  • A post graduate degree is an added advantage

Added advantage

  • A post graduate degree
  • Membership of the following professional bodies: NCS, CPN, NIM, PMI, ISACA, ITSMF
  • Possession of the following: CoBIT – Control Objectives for Information and Related Technology; Certified Software Business Analyst (CSBA); International Institute of Business Analysis (IIBA); Certification of competency in Business Analysis (CCBA); Certified Business Analysis Professional (CBAP); ISEB Specialist Certificate in Business Relationship Management

How to Apply
If you qualify and are interested in any of these positions, please send in your CV (as an attachment) stating the reference code of the position being applied for as the subject of the email.

Applicants who hail from the following states Bayclsa. Ebonyi. Yobe, Zamfara, Sokoto, Jigawa, Kebbi, FCT and Taraba arc also strongly encouraged to apply to fill the various positions with a view to shoring up their representation in the Bank's work force. Potential applicants from these 8 States*FCT (from graduate entry level to experienced hires) are required to fill vacancies with in the various Directorates of CBN. Applicants from these 8 States will be required to hold education aland professional qualification s from a multiplicity of disciplines including. Finance & Accountancy, Mathematics, Economics, Agricultural Economists, Human Resources, Legal, Supply Chain Management, computer Sciences, Information Technology, Electrical Engineering and all other relevant disciplines. It is further expected that applicants must possess academic qualifications ranging from a first degrees/HNDs to PHDS. Professional qualifications in the relevant disciplines will be an added advantage. Applicants are not expected to exceed the age of 35 and must be confident, self-motivated and result-oriented individuals who can ensure that all set targets for the institution are met and surpassed. Kindly apply for vacancies within the following Directorates noting clearly on your application the reference for the vacancy you are applying for:

  • Economic Policy -Nextcbn/LOT2A
  • Financial System sand Policy Nextcbn/LOT2B
  • Operations Nextcbn/LOT2C
  • Corporate Services Nextcbn/LOT2D

Applications should be submitted not later than 21 March, 2012 via email to cbnrecruitment@nexzon.com. Note also that all interested applicants must ensure that the following information is clearly staled on the top left cornet of their CVs:

  • Name
  • State Of Origin
  • Age Sex
  • Job Code
  • Role

Please note that only shortlisted candidates will be contacted.

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